Privacy Policy
At UrbanFrame Construction Company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Last updated: December 20, 2024
Information We Collect
We collect various types of information to provide and improve our construction services to you. The information we collect includes:
Personal Information
Name, email address, phone number, postal address, and other contact details you provide when requesting our services or contacting us.
Project Information
Details about your construction projects, including project scope, timeline, budget, architectural plans, and specific requirements.
Financial Information
Payment information, billing addresses, credit history (when applicable), and other financial data necessary for project transactions.
Technical Information
IP address, browser type, device information, operating system, and website usage data collected through cookies and similar technologies.
How We Use Your Information
We use the collected information for legitimate business purposes related to providing our construction services. Our primary uses include:
Service Delivery
To provide, maintain, and improve our construction services, process your requests, and manage your projects effectively.
Communication
To respond to your inquiries, provide project updates, send important notices, and maintain ongoing customer relationships.
Project Planning
To assess project feasibility, prepare accurate estimates, develop project timelines, and allocate appropriate resources.
Legal Compliance
To comply with legal obligations, industry regulations, and building codes applicable to our construction services.
Quality Improvement
To analyze service quality, improve our processes, and enhance customer satisfaction through feedback and performance metrics.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances and with appropriate safeguards:
Service Providers
We may share information with trusted third-party service providers who assist us in delivering our services, such as subcontractors, suppliers, and professional advisors.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction with appropriate notice.
Data Protection Measures
Physical Safeguards
- Secured office facilities with access controls
- Locked filing cabinets for physical documents
- Secure disposal of confidential materials
Technical Safeguards
- Encrypted data transmission and storage
- Regular security updates and patches
- Multi-factor authentication for system access
Administrative Safeguards
- Employee privacy training and awareness
- Strict access controls and need-to-know basis
- Regular privacy policy reviews and updates
Organizational Safeguards
- Designated privacy officer and compliance team
- Incident response and breach notification procedures
- Regular third-party security assessments
Your Rights and Choices
You have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
Access and Portability
You have the right to request access to your personal information and receive a copy of your data in a commonly used format.
Correction and Updates
You can request correction of inaccurate or incomplete personal information and updates to keep your data current.
Deletion and Erasure
You may request deletion of your personal information, subject to legal obligations and legitimate business interests.
Opt-out and Restrictions
You can object to processing, request restriction of processing, and opt-out of certain communications or data uses.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. These technologies help us provide better service and improve our website functionality.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality and security | Session |
| Analytics Cookies | Help us understand how visitors interact with our website | 2 years |
| Functional Cookies | Remember your preferences and enhance user experience | 1 year |
| Marketing Cookies | Used to deliver relevant advertisements and track campaign effectiveness | 30 days |
Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Clear all cookies when closing browser
Third-Party Analytics
We use third-party analytics services to understand website usage patterns. These services may collect information about your visits to this and other websites.
Note: Third-party analytics providers have their own privacy policies governing how they collect and use this information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Project-Related Data
Retained for the duration of the project plus 7 years for warranty, legal, and accounting purposes.
Customer Communication Records
Maintained for 3 years after the last interaction to maintain service continuity and resolve any disputes.
Website Analytics Data
Anonymous analytics data is retained for 26 months to analyze long-term usage patterns and improve our services.
Marketing Communications
Email addresses and preferences are retained until you unsubscribe or request deletion, with periodic verification of consent.
International Data Transfers
As a construction company serving clients in various regions, we may transfer your personal information to countries outside your jurisdiction. We ensure that such transfers are conducted in accordance with applicable data protection laws.
Legal Safeguards
We implement appropriate legal safeguards, including standard contractual clauses and adequacy decisions, to protect your data during international transfers.
Adequate Protection
All international data transfers are made to countries or organizations that provide adequate level of data protection in accordance with international standards.
Your Rights Regarding International Transfers
Information
You have the right to information about international data transfers affecting your personal information.
Inquiries
You may contact us with questions about international data transfer practices and safeguards in place.
Objections
You have the right to object to certain international transfers under specific circumstances provided by law.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Important Notice for Parents
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and ensure appropriate measures are taken.
No Collection
We do not intentionally collect personal information from children under 13 years of age.
Prompt Deletion
If we become aware of any such collection, we will delete the information immediately.
Parental Contact
Parents can contact us to verify or request deletion of their child's information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your Continued Use
By continuing to use our services after any changes to this Privacy Policy, you acknowledge that you have read and understood the updated policy terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us using the information below.
Get in Touch
UrbanFrame Construction Company
Greenbelt 1, Ayala Center
Makati City, Philippines
Phone
+63 2 7576 3700Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Privacy Officer Contact
For specific privacy-related inquiries, data protection requests, or compliance matters, you may contact our designated Privacy Officer.
Response Time
We are committed to responding to all privacy inquiries within 30 days. For urgent matters, please call us directly during business hours.
This Privacy Policy was last updated on December 20, 2024. Contact us if you have any questions about this policy.